签证问题

Supporting documents

Before you travel

This page contains information about the documents that you should bring with you when you travel to the UK, to show our officers at the UK border.

The information on this page is for people who are not British citizens or already settled in the UK.

We have produced guidance on the documents that you should bring with you, but you must also read the pages of this website that describe the entry requirements for your immigration category. You will find these pages in the Visas and immigration section, or the European nationals section for EEA family permits.

Visitors

• Supporting documents guidance (PDF 186KB opens ion a new window)

Points-based system

• Tier 1 (Exceptional talent)

• Tier 1 (Entrepreneur)

• Tier 1 (Investor)

• Tier 1 (Post-study work)

• Tier 2 (General)

• Tier 2 (Intra company transfer)

• Tier 2 (Sportsperson)

• Tier 2 (Minister of religion)

• Tier 5 (Temporary worker - Creative and sporting)

• Tier 5 (Temporary worker - Charity worker)

• Tier 5 (Temporary worker - Religious worker)

• Tier 5 (Temporary worker - Government authorised exchange)

• Tier 5 (Temporary worker - International agreement)

• Tier 5 (Youth mobility scheme)

Frequently Asked Question's

ACCOUNT CREATION AND MANAGEMENT

How do I create an account?

You will need to go the 'Register' page to create your account. You will need to have a valid email address which will also be your username and you will also be asked to create a password. Your password must contain an upper case character, lower case character, a number and be a minimum of 10 characters. Once you have entered the details for your account we'll send you an email with a link which will activate your account.

I've created an account but haven't received my account verification email. What do I do?

You will need to click on the Log In button and then select the 'Forgotten your password' link, you should then receive an email with a link to unlock your account. Please check your e-mail client is not blocking the emails coming through or that it is not in your junk mail folder. There is also a chance that it can be blocked by your Internet Service Provider (ISP) or email provider. If you have entered an invalid or incorrect email address you will need to register again.

Can I create another account?

Yes - however you would need to use a different email address

How long does my account last for?

Your account will be active for 2 years from the last time you logged on to it. If you do not access your account within the 2 year period it will be deleted and you will need to re-register.

How do I change my Registration Details?

You need to click on the 'Manage My Account' link at the top of the page

How can I change my email address?

To change your email address: 1. Go to 'Manage My Account.' 2. Go to the 'Contact Details' section and click 'Change' next to the email address . 3. Complete the required fields and click 'Change Email.'

APPLICATION COMPLETION

How do I know when I have completed all the questions in a section?

The section will turn Green

How can I make changes to my application?

You can make changes to any incomplete application at any time from the 'View My Applications' page

Where can I check the answers I have given?

You can check the answers at any point whilst completing the application by clicking on the relevant相关的section on the left hand side of the screen. Once all sections are complete and you have 'Confirmed' the application you will be able to review all of the answers you have given, however once you 'Submit' your application you will not be able to make any further changes.

I have questions about filling out my application. Where can I get help?

You should check the guidance at:

http://www.ukba.homeoffice.gov.uk/visas-immigration

What will happen if I 'Confirm my Application' before all the questions have been answered?

Your application will not be confirmed and the incomplete sections will turn Orange

How do I save my application?

If all the questions in a section have been answered this section will automatically be saved. If you are part way through a section you can click the Save button on the left hand side of the screen to remain in the application or Save and Quit to save and exit the application and return to the 'View My Applications' page

I completed my application but haven't received any confirmation from you. Did you get my application?

Please check for a Status of 'Complete' on the 'View My Applications' page. The summary sections on the right hand side should all be Green, any outstanding actions will be Black and will need to be completed.

What documents do I need?

You should check the guidance at:

http://www.ukba.homeoffice.gov.uk/customs-travel/beforetravel/documents

APPOINTMENTS

Can I make my appointment before my payment is complete?

If your appointment is made through Visa4UK and you have also paid online, then you can: 1. Click the 'View Appointment' button 2. Click either the 'Update Appointment ' or 'Cancel Appointment'. If your appointment is made on a Commercial Partner external website, then you will need to contact them. You can find

further

guidance

on

appointments

for

your

country

at

http://www.ukba.homeoffice.gov.uk/countries/

Can I change my appointment location?

If your appointment is made through Visa4UK and you have also paid online,

then you can: 1. Click the 'View Appointment' button 2. Click either the 'Update Appointment ' or 'Cancel Appointment'. If your appointment is made on a Commercial Partner external website, then you will need to contact them.

I have missed my appointment, what can I do now?

You will need to make a new application

I am having difficulties making an appointment

There are 2 types of appointment dependant upon the location from which you are applying. For some locations you will directed to make your appointment as a step in the application process. For other locations you need to arrange your appointment via one of our partners. In order to this please go to View Payment Page and then click on the Book Appointment hyperlink provided.

BROWSER SUPPORT

What browsers do you support?

The following is a list of browsers tested to work with the site: Internet Explorer 10, 9 and 8; Chrome 30 and 29; Firefox 25; Safari

What browsers do you not support?

The following is a list of browsers that do not work with this site: Internet

Explorer 6, 7 and 11

ERRORS

I've received my account verification email, but I get a 'Confirmation Account Error' when I used the link to log in (even when I paste in into the website address) What do I do?

For security reasons the verification email is only valid for 24 hours. You will need to click on the 'Forgotten Password' link to receive a further email with a new 'unlock code'

Why can't I log in to Visa4UK?

Check your email address is in the correct format: username@domain.com (or .net, .org, etc.). If you have more than one email address, please ensure you are using the correct email address and password.

I'm having problems entering a date. Can you help?

All dates should be entered in the format DD MMM YYYY.

I saved my application but got an error message \"An error occurred in processing your request.\" What should I do?

If this happens: 1. Click the 'View My Applications' 2. Click 'Go to Application'

3. Check application data and try to Save again 4. If you are still getting an error， go to:

http://www.ukba.homeoffice.gov.uk/aboutus/contact/visa4uk-technical-enquiries

Why am I sometimes automatically logged out of Visa4UK?

To protect your information, you will automatically be logged out if there has been no activity for 20 minutes. You should remember to save your application frequently, any incomplete sections will not be saved if you are automatically logged off.

OLD VISA4UK APPLICATIONS

How do I get to my application on the old website?

You will only be able to view your application on the old Visa4UK site if it was completed. Any incomplete applications, or if you did not make an appointment and or payment where these were required through Visa4UK, will have been deleted. If you wish to check for an application you need to click on the link on the new Visa4UK site and follow the instructions. If your application was incomplete and therefore deleted you will not be able to log in to the old site and will need to Register an account and submit a new application.

PASSWORD

I've forgotten my password. What can I do?

Click the 'Forgotten your password' link you should then receive an email with a link to unlock your account

What is the format of the password?

Please use a 10 character password, beginning with one or two numbers followed by an uppercase character followed by all lower case characters.

How can I change my password?

To change your password: 1. Login to your account 2. Click the 'Change Password' link at the top of the page 3. Complete the required fields and click 'Change Password'.

PAYMENTS AND REFUNDS

How do I pay for my application?

We display all the online payment methods we accept at the bottom of each page, however not all locations accept every payment type.

Who is responsible for processing my payment?

We will pass you from Visa4UK to the WorldPay website where you will be able

to make an online payment

Can I get an invoice?

WorldPay will send a confirmation of payment email to the registered email address following successful payment which states the amount that has been paid.

I've paid for my application but the status of my application is 'Payment in Progress'. Is there a problem?

If you are able you should wait for 48 hours for the Payment to be confirmed. You should also check your email to see if you have received an email from WorldPay confirming your payment. If your application is urgent, more than 48 hours has passed and/or you have not received an email from WorldPay, please complete the proforma on:

http://www.ukba.homeoffice.gov.uk/aboutus/contact/visa4uk-technical-enquiries

What is the refund policy?

We will only refund your application fee if you withdraw your application in writing within 3 months and 7 days of the original date of application and/or prior to the submission of biometric data (where applicable) or any other processing taking place. If you have already enrolled your biometric information, or have refused to enrol your biometric information, we will not refund the fee.

How do I get a refund?

Select the refund link on the Payment Confirmation page, which can be seen by clicking on the view payment button. If you have made a duplicate payment for a single application please state that you are just requesting a refund of the duplicate payment and not requesting to withdraw your application.

How long will it take before I receive my refund?

It can take up to 28 working days. If you have still not received a refund please contact

http://www.ukba.homeoffice.gov.uk/aboutus/contact/visa4uk-technical-enquiries

PRINTING

What is a PDF?

A PDF (Portable Document Format) is an electronic version of a printed document.

How can I view/print the PDF files?

To print your application: 1. Click the Print 'Application button' or the link on the Visa Complete screen 2. Once the PDF is open right-click and select 'Print' from the menu. To print your appointment: If your appointment is made through Visa4UK and you have also paid online, then to print appointment, you can: 1. Click

the 'View Appointment' button 2. Click the 'Print Appointment Details' button or the link on the Visa Complete screen 3. Once the PDF is open right-click and select 'Print' from the menu. If your appointment is made on a Commercial Partner external website, then you will need to print the appointment confirmation email that you received after making the appointment.

I cannot print my application or appointment confirmation?

These documents are in .pdf format If the PDF file does not open, check that you have a copy of Adobe Reader installed. You can download Adobe Reader free of charge from the Adobe website e.g. http://get.adobe.com/uk/reader/.

I have Internet Explorer 9 (IE9) and I can't download the PDF's that I need to print. What do I do?

IE 9 defaults to not saving secure pages in cache. This needs to be turned off before documents can be viewed or files can be downloaded, - Open Internet Options (located in Control Panel), Click on the Advanced tab, Uncheck the box labelled Do not save encrypted files to disk, Restart the browser.

REQUIRE FURTHER TECHNICAL HELP?

How do I get further assistance?

If you have read the above guidance and still require further assistance please

complete the form at

http://www.ukba.homeoffice.gov.uk/aboutus/contact/visa4uk-technical-enquiries/ Please send your enquiry in English and supply the details of the Web Browser you are using, the Country you are applying from, and your GWF application reference (if you have one). If your query is of a non-technical nature (e.g. you are seeking advice on the type of visa you should apply for), please see the guidance at http://www.ukba.homeoffice.gov.uk/visas-immigration http://www.ukba.homeoffice.gov.uk/countries/