Page24(辅导技巧(2)–提问(开放式)’ttellItisthequestionsthatfocusestheattentionandincreasestheawareness,notmuchthemoreAsk,dondon’limitedcommand.Awarenessandresponsibilityareraisedbetterbyaskingthanbytelling.
FunctionofquestionsQuestionsaremostcommonlyaskedinordertoelicitinformation.Theanswergivenbythecoacheefrequentlyindicatetothecoachthelinetofollowwithsubsequentquestions.Whileatthesametimeenablinghimtomonitorwhetherthecoacheeisfollowingaproductivetrack,oronethatisinlinewiththepurposeorcompanyobjectives.
FocusondetailQuestionsshouldbeginbroadandincreasinglyfocusondetail.Thedemandformoredetailmaintainsthefocusandtheinterestoftheperformer.
eg.Lookingatasquarefootofcarpet,afterobservingthepile,colour,pattern,perhapsaspotorastain,thecarpetwillholdlittlefurtherinterestfprtheobserverandhisattentionwillbetowandertomoreinterestingthings.
Thecoachneedstoprobedeeperorformoredetailtokeepthecoacheeinvolvedandtobringintohisconsciousnessthoseofternpartiallyobscuredfactorsthatmaybeimportant.
AreaofinterestParadoxicallyitmaybevaluableforthecoachtofocusuponanyaspectthatthecoacheeappearstobeavoiding.Soasnottobreakthetrustandresponsibilityofcoachee.BlindSpotsOpenQuestionsOpenquestionrequiresdescriptiveanswerspromoteawareness
Closedquestionsaretooabsoluteforaccuracy,andYesandNoanswersclosethedoorontheexplorationoffurtherdetail.
OpenquestionsaremuchmoreeffectiveforgeneratingAWARENESSandRESPONSIBILITYincoachingprocess.
明确性提问:请你把ｘｘ的使用方法说明一下。
相关性提问:对两件事间的联系性进行提问(ｅｇ．今天发生的事对公司的声誉有何影响?)激励性提问:其他三个部门都把任务做好，你们认为什样。征求意見性提问:你认为本月計划有无需要修改。证实性提问:证实、明确事实。
InterrogativeWordsWhat,When,where,who,whom,howmuch,howmany–raiseawarenessandresponsibility
Whyandhowdiscouragedsinceitoftenimpliescriticismandevokesdefensiveness.Why–whatarethereasonsHow–whatarethesteps
From“BroadtoDetail”,maintainfocusandinterest
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