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供应商评价的指标体系
Evaluation elements 1. Company 1.1 Company profile Economic aspects Product range/process range Target requirements = 100% The company is sound The range of products and processes covers the largest possible proportion of the customer’s total requirements so that as many products as possible can be obtained from a small number of supplier Location The supplier’s location provide optimum transport logistics, communications and safety The supplier is well established in the market (market share) and has a good reputation The supplier has the necessary potential (resource) to fulfill the requirements in terms of innovations The management shows permanence or, in the event of changes, the necessary opportunity so that the customer can depend on the suppliers long-term predictability Market position Innovation rate/innovation potential 1.2 Management Stability Competence Through its conduct, the management shows that it is competent to fulfill the customer’s requirements Through continuous contact with the customer, the management demonstrates its customer-oriented thinking. The measures agreed during visits to and in meetings with the customer are implemented quickly and effectively Customer orientation 1.3 QM system Certification The supplier has a QM system certified in accordance with ISO9000 of a comparable standard The results of internal quality audits and the results of other customers reveal no serious discrepancies The supplier has a Quality Policy aimed at partnership with his customers Partnership is practised in all respects at the interfaces between customer and supplier 第 1 页 共 7 页
Audit results 1.4 Cooperation and service (overall assessment) Partnership
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Flexibility The supplier’s organization is geared to flexibility in terms of cooperation with the customer so that the customer’s wishes are responded to, examined in an appropriate manner and implemented accordingly. This is also demonstrated in the course of day-to-day cooperation with the Reliability Quality assurance agreement Accessibility customer The supplier shows through his conduct that he is a reliable partner The supplier is prepared in principle to make quality assurance agreements with the customer At the interfaces, the supplier offers the necessary technical, organizational and human resources in order to permit optimum communication As far as it is possible and necessary, the supplier is oriented towards existing standards The product strategy is geared to the needs of the customer with the facility for reponding swiftly to changing needs 2 Technologies 2.1 Product strategy Orientation towards standards Orientation towards customer’s needs Systems/modules The supplier is prepared and has the caopabilities required also to supply modules/systems in addition to products 2.2 Production Deployment of technology Technological competence 2.3 Development Development time The technology deployed corresponds to the state of the art The supplier is fully competent in the use of the technologies deployed The development time (time to market) is the shortest by comparison with the supplier’s competitors Samples/prototypes Samples/prototypes are always supplied by the agreed date. The first samples/prototypes comply with the specified requirements Qualification (procedures) The supplier is able to carry out all necessary tests so that there is no need for a complete qualification testing within the customer’s company Market maturity The principal features of the first samples/prototypes (process capability etc.) already show that the series-manufactured 第 2 页 共 7 页
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products will fully comply with the customer’s requirements 2.4 Cooperation Technical support The supplier can provide support for the customer’s development staff in all aspects of development and thereby play a key role as a valuable partner of the customer Information policy The flow of information from the supplier is comprehensive and allows the customer’s development staff to take into account all aspects of the new product as seen from the supplier’s Interfaces viewpoint The supplier offers sufficient direct contacts to ensure that the information flow is not distorted and/or obstructed by unnecessary detours Documentation The jdocumentation on samples/prototypes is comprehensive and does not five rise to subsequent queries 3 Processed 3.1 Process documentation Procedures All key processed ( opearional and production processed) are documented in a suitable form(procedure) All processes feature suitable test points so that it can be verified that the supplier has a complete 3.2 Process control Process conformance Process changes(frequency) command of the processes The process conformance of the key processes is proven and satisfies the requirements The frequency of the changes is in accordance with the need to increase quality, to reduce costs and to assure supplies to the customer The supplier monitors, documents and provides information on the consumption of resources. By comparison with the supplier’s competitors, the Use of hazardous substances consumption of resources in optimal The use of hazardous substances in the manufacturing process in documented and efforts are made to keep the use of hazardous substances to an absolute minimum Environmental pollution Environmental pollution arising from the manufacture application and waste disposal of the 第 3 页 共 7 页
Test points 3.3 Environmental compatibility Consumption of resources
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products is documented and continuously reduced Risk potential The risk potential arising from the product is already taken into acccount at the development stage and the risks are minimized. Where necessary, suitable labeling is used to draw the attention of the consumer to the remaining risk 3.4 Cooperation Notification of change Important product and process changes are only implemented after prior consultation with customer and are notifiec in food time prior to their planned introduction so that the customer can examine the effects on his current production and, where necessary, obtain the required approval from his customers Reports on process conformance The supplier reports at regular, agreed intervals on the process conformance of the critical products and process parameters The failure rate in ppm is lower that the agreed quality target for all products supplied The reject rate in % of deliveries is below th agreed target value The number of production failures in ppm (failures which occur in subsequent processing Packaging, labelling steps) is below the agreed target value The complaints regarding deficiencies in 4 Products 4.1 Delivery quality Failure rate Reject rate(technical) Production failure rate(customer) packaging and labeling in ppm based on the process steps in below the agreed target value The packaging is practical, provides adequate protection for the products and is limited to what is necessary. The labeling contains all essential information, is clearly legible and is provided with a barcode 4.2 Reliability Failure rate in the field The failure rate in the field(failures in the course of operation by the end user) is below the agreed target value in ppm Results of reliability tests The number of failures in reliability tests carried out by the supplier and the customer is less than the agreed values 4.3 Processing of complaints Failure analysis reports In terms of both from and content, the reports 第 4 页 共 7 页
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meet the requirements. They contain details of corrective action required to prevent the recurrence of the failure Processing time The processing time for the failure analysis report covering The initial acknowledgement and Effectiveness of corrective actions The concluding assessment with Proposed corrective action Satisfies the requrements The corrective action proposed in failure analysis reports is successful. Recurrent failures do not occur The interfaces and procedures for the exchange of information on products are clearly defined The information provided on the products is adequate and satisfactory The supplier operates an early warning system which gives the customer early notification at the occurrence of problems in the supplier’s Mutual improvement programmes Notification of changes 5 Deliveries 5.1 Deliveries logistics Ability to deliver production On his own intiative, the supplier takes steps to improve the products the supplies Changes are notified promptly and in detail so that no queries are necessary The supplier’s ability to deliver is assured even in the event of changes in the requirements due to increased demand For this purpose, regular disclosure of projected quantitative requirements take place between the supplier and the customer. The supplier is proactive in seeking this dialogue Reliability of deliveries The reliability of deliveries, expressed in % of deliveries which comply with the agreed delivery date, is above the target value The reject rate of the deliveries in % due to logistical errors ( incorrect deliveries, incorrect delivery date etc.) is below the target value Contingency stocks The supplier maintains contingency stocks to assure deliveries in the event of short-term production breakdowns 第 5 页 共 7 页
4.4 Cooperation Interfaces Information Early warning system(technical) Reject rate(logistics)
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JIT/STS concepts Early warning system(logistical) The supplier entirely offers contracts for Just In Time/Ship To Stock deliveries The logistics of the supplier incorporate an early warning system to inform the customer promptly of delivery delays The method of transport and form of packaging are selected so as to reliably prevent damage to the products in transit The labeling conforms to the customer’s requirements Special labeling requirements are taken into account 5.2 Transport system Transport, packaging Labeling Re-use/waste disposal The form of packaging (material, construction etc.) permits re-use of suitable materials, appropriately marked, which enable a separation The documents which accomany the goods contain all necessary information, clearly presented The supplier accepts the customer’s purchasing conditions and terms of payment or, alternatively, observes normal market practice The supplier gives reliable, long-term price indications and is prepared to sign long-term delivery agreements with firm prices The costs of the product are broken down clearly so that the main cost elements(materials, production costs, packaging costs, etc.) can be identified and the potential for cost reductions recognized by both parties Documents accompanying goods 5.3 Cost management Sales conditions/terms of payment Pricing practice, discipline Cost transparency 5.4 Cooperation Data exchange The supplier has the technical facilities required in order to be able to process cost-effectively the exchange of data(purchase orders, complaints, data sheets etc) via EDI Processing of enquiry and orders Response time/flexibility Joint cost reduction programmes The processing time for orders and enquiry conforms to the agreed timescates The response time and flexibility meet the agreed requirements Together, the supplier and the customer analyze the costs at regular intervals to identify possiblities of cost reductions and initiate 第 6 页 共 7 页
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appropriate actions Discontinuation of products The discontinuation of products is carried out within a suitab le timescale to allow the customer to develop alternatives without diminishing his ability to deliver
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